Get your team ready for anything that comes their way!
Join leading industry experts as they help lead you through the crisis and beyond. Our line-up includes renowned industry speakers including Valerie M. Sargent, Mindi Price, Kristi Fickert, Esther Bonardi. Seminars begin May 21 and continue for the next four Thursdays, ending on Thursday, June 18! All seminars at 10:00 a.m. PST.
- Member Pricing:
- $39.99 per Webinar
- $140.00 for Full Series of Four Webinars
- Non-Member Pricing:
- $49.99 per Webinar
- $205 for Full Series of Five Webinars
May 28, 2020 | 10:00 a.m.
The NEW Apartment Tour with Esther Bonardi
Times are changing. Recent world events have led us all to adopt new consumer behaviors, and it’s likely that many of these behaviors will stick. It’s time to take a look at the new apartment tour. Did you know that nearly 40% of renters in a recent study said they narrowed their search to only one or two apartment communities before going out for a tour? That number is likely to grow now that we’ve all grown accustomed to doing more online.
This Speedy Session will help you understand how your customer begins their tour before they ever set foot on your property. What do you need to do online to provide a good virtual tour? How can you engage customers in conversations before they make their first phone call?
Learn actions you can take now to prepare your community for the apartment tour of the future including:
- Robust website content
- Unit level photos and videos
- Walk-through tours
- Self-guided tours
- New ways to engage and communicate
June 4, 2020 | 10:00 a.m.
5 Ways to Quickly Convert Online Leads into Rentals (Virtually) with Kristi Fickert
Generating traffic and leads is important, but converting those into rentals is what makes the most significant impact to your bottom line. Whether markets are in an upswing or experiencing a downturn, increasing your lead conversion rate helps reduce advertising spend, offers a more exceptional experience for your customers and ensures your leasing team is spending time with prospects who are most likely to rent. Learn how to encourage and inspire customers to take a leasing action with you online and, effective strategies you can deploy to remove friction and roadblocks from the process in the meantime. Plus, discover how to pair your leasing team’s best skill sets with automation and smart digital tools that will take your performance up a notch (or ten!).
The health of your online reputation is vitally important to your communities’ future, now more than ever. Understanding how residents perceive your handling of this global health crisis, the sentiments expressed in online reviews, and the policy changes by review sites are critical for you to develop your response to this fluid situation.
Multifamily’s response to the pandemic is under a microscope and preserving a sense of community, your resident loyalty and your online reputation can ensure you are able to protect your assets. In this Speedy Session, learn how you can avoid becoming a public relations nightmare caused by highly publicized comments from dissatisfied residents.
- Uncover trends from reviews mentioning COVID-19 keywords
- Explore key drivers of reviews, positive and negative relating to the pandemic
- Understand how to play to the positive
- Turn disappointment into delight by excelling at customer service
June 18, 2020 | 10:00 a.m.
Use Your EQ to Tame Your Brain and Cope During Crises with Valerie M. Sargent
Life already has stressors…take those and compound them with anxiety brought on by the “What in the world just happened?!” unknown of a crisis such as a pandemic, and it can leave you feeling dazed and confused!
An unforeseeable level of worry is suddenly added that can impact your life in unexpected ways. Do you find yourself reacting? Looping negative thoughts? Feeling frustrated? When you are part of a team that must also serve others in a whole new distanced world, proper perspective and self-management techniques can help you better control these potential states of overwhelm, anxiety or depression while creating a more balanced brain. Join Valerie in this Speedy Session to discover the anatomy of anxiety and symptoms that can paralyze you, and how to combat them for enhanced performance. You will learn important strategies grounded in Emotional Intelligence that will help you focus to improve productivity, prevent costly mistakes, and maintain a positive demeanor in the face of adversity.
Upon completion of this Speedy Session, participants will:
- Learn 10 Tips to Introduce Calm immediately and over time to kick anxiety to the curb and create more resilience
- Find out the 7 Rules of Reality Making and some powerful changes you can make to turn fear into control of your thoughts and your environment
- Gain access to an online tool that will help you identify your brain type and find supplements to support your brain health for optimal performance