Providing Customer Service During Tough Times

JuneJun 29 2020 11:00am - 12:00pm

All MembersEducation ClassesOwnersProperty ManagersSuppliers

Providing outstanding customer service is imperative in the best of times but how can you excel at customer service during stressful times and unprecedented situations? Join this webinar to understand why customer service matters now more than ever, what the best in the business do differently, and tips for turning even skeptics into loyal fans.

During this webinar, we will:

  • Learn why communication is a must, even when you are unsure what to say
  • Integrate proven strategies to help maintain calm in the chaos
  • Recognize how stress can be derailing yourself and your team from being customer-focused

Instructor: Chelsea Kneeland, J Turner Research

Member: $29.99 | Non-Member: $39.99

Cancellation Policy: All ticket purchases, both online, via email and in-person, are FINAL. There are NO REFUNDS, CREDITS, OR EXCHANGES, even for tickets purchased by mistake or at a non-member rate. Make sure that if you are a member, you log in to your account to receive member pricing. Please confirm your order before payment.

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