Preserve and Protect – Reputation Management During a Pandemic with Mindy Price

JuneJun 11 2020 10:00am - 11:00am


Education ClassesOwnersPremier EventsProperty Managers

Join leading industry experts as they lead you through the crisis and beyond during Lease-A-Palooza West, a series of five webinars!

The health of your online reputation is vitally important to your communities’ future, now more than ever. Understanding how residents perceive your handling of this global health crisis, the sentiments expressed in online reviews, and the policy changes by review sites are critical for you to develop your response to this fluid situation.

Multifamily’s response to the pandemic is under a microscope and preserving a sense of community, your resident loyalty and your online reputation can ensure you are able to protect your assets. In this Speedy Session, learn how you can avoid becoming a public relations nightmare caused by highly publicized comments from dissatisfied residents.

Learning Objectives:

  • Uncover trends from reviews mentioning COVID-19 keywords
  • Explore key drivers of reviews, positive and negative relating to the pandemic
  • Understand how to play to the positive
  • Turn disappointment into delight by excelling at customer service

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Individual Class Registration

-Members: $39.99 per Webinar
-Non-Members: $49.99 per Webinar

Full Series Registration
-Members: $140.00 for Full Series of Four Webinars
-Non-Members: $205 for Full Series of Four Webinars

All ticket purchases, both online, via email and in-person, are FINAL. There are NO REFUNDS, CREDITS, OR EXCHANGES, even for tickets purchased by mistake or at a non-member rate. Make sure that if you are a member, you log in to your account to receive member pricing. Please confirm your order before payment.

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