The Journey Home – Mapping out the Prospect & Resident Experience

Resident experience and reputation are the new, intangible amenities for apartment communities.

In this session, we will venture into new territory and explore best practices for engagement and connection for both prospect and resident satisfaction. 

We will map out what has changed in renter preferences and how to get the most mileage out of your efforts to win the experience journey and set you apart from your competition.

Instructors: Melissa DeCicco, Satisfacts

Do you hold the CAPS, CAM, IROP or CALP Designation? If yes, this webinar counts towards your Continuing Education Credits (CECs). Receive 1 Credit toward your CECs.

_{This class will be presented in a live webinar format. When registering, attendees must provide a personal e-mail address to receive the webinar information. Webinar links are unique to the individual, meaning duplicate e-mails are not allowed. If registering multiple people, be sure to include unique emails for each, so that everyone receives their unique join link.}